Do I have to pay for shipping costs?
All orders with an Australian domestic shipping address are eligible for FREE shipping.
International customers must contact BugRugs at firstname.lastname@example.org for a shipping quote prior to confirming an order. International orders will be sent via an international courier.
How do you deliver?
Fastway Couriers are our preferred delivery service in Australia. In most instances your order will be delivered to your door using their nationwide network. If Fastway Couriers is not available in your area, the services of another courier will be utilised. The replacement service used will be dependent on your local circumstances. In remote areas it is sometimes not possible to ensure door to door service. Please contact BugRugs on 0423 336 772 to discuss concerns if you are in any doubt about your area.
What if I'm not home to receive my delivery?
If you are not home at the time of delivery the driver will leave a calling card outlining delivery options and a direct contact number. It is important that you make contact with the driver to arrange a more convenient delivery time within one week otherwise your delivery will be returned to sender and your delivery fee forfeited. You may nominate to have the driver leave at address if un-attended but it is important to note this will void insurance on your delivery if it is lost or stolen.
How long should I allow for delivery?
"In Stock" items will typically be dispatched from our warehouse within 1-2 business days of receipt of your order. Delivery takes between 1 and 14 business days Australia wide, depending on the distance of your shipping address to our warehouse in Sydney. Delivery times on international orders will vary depending on the country being shipped to.
No deliveries are made on Saturday, Sunday or public holidays.
Please note there may be occasional delivery delays due to issues beyond our control such as air freight hold-ups at airports, poor weather or spot security checks. These delays are rare and are not issues that we have any control over. You will be advised of any anticipated delays.
Please contact BugRugs on 0423 336 772 or email@example.com for a more accurate estimate on delivery times to your area.