Privacy Policy

BugRugs highly values the privacy of our subscribing clients, registered guests & website visitors. Therefore we have established, and maintain a Privacy Policy, to ensure that the proper respect for the privacy of our customers is provided.

To protect your privacy, you can visit’s site without identifying yourself or having to reveal any information about yourself. We do not collect personal information when you visit our site unless you log on, place an order or register with us. Only BugRugs staff have access to your information. We do not share, sell, rent or barter any identifiable personal information to any third party. To allow us to identify you, we may ask for specific information that identifies you as a legitimate website user. When you submit feedback or questions via e-mail, or contact us for information about our website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site, check your account status or to provide you with special offers. Our site contains links to other sites. BugRugs is not responsible for the privacy practices of other Web sites. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website, investigate fraud and to track web usage. This information is used internally and is not shared with anyone else, unless required by law. When you place an order through our website you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.
BugRugs may release your personal information when we believe, in good faith, that such release is reasonably necessary to:
comply with the law;
enforce or apply the terms of our user agreement; or
protect the rights, property or safety of BugRugs, our users, and others.
As the Federal Government introduces new privacy legislation, BugRugs’ privacy policies will be reviewed and updated as required. More information on privacy legislation is available from the Federal Privacy Commissioner at

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping and/or delivery basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Any activity while you are at may be monitored.
Our service provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.
No other company has access to our cookies.

BugRugs has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about the products & services that are offered through our website. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Alternatively, you can contact us at to unsubscribe.

Customers who subscribe to our mailing list will periodically be sent information from BugRugs regarding new products, sale information, competitions and give-aways. You may opt out of our mailing list at anytime by clicking the "unsubscribe" option available in every email or contact

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.